How long will it take my order to arrive?
Orders placed Monday through Friday will ship within 1-2 weeks of purchase depending on stock, 3-4 weeks for custom pieces.
There may be additional import charges (taxes, duties, etc.). Hewn will not be held responsible for any incurred charges.
It is the responsibility of the customer to ensure that the shipping address associated with their purchase order or Paypal account is correct at checkout. Hewn is not responsible for deliveries to incorrectly entered addresses once an order has been placed.
Where is my piece shipped from?
All Hewn pieces are handcrafted and shipped from our production studio in Vancouver, Canada. The studio is currently closed to the public.
As all Hewn pieces are handcrafted to order, there can sometimes be a delay during the production process. Should any delays arise with your order, we will contact you immediately.
Please note that any custom orders or changes made to an existing order may take additional time to be processed.