For all exchange and repair inquiries, please email firstname.lastname@example.org with the subject header ‘EXCHANGE’ or ‘REPAIR’ and we will be happy to assist you.
Please note that shipping costs are non-refundable and that customers are responsible for any shipping costs for returns. For repairs, Hewn covers the cost of shipping repaired items back to customers.
For your security, please purchase shipping insurance and use a trackable shipping service. Hewn cannot guarantee that we will receive returned items. Be sure to retain both your proof of purchase and shipping receipts for all exchanges.
As all our work is made to order, we cannot accept returns for a refund. We want our customer to love and enjoy their pieces, so we will be happy to exchange it if the item is unused, in the same condition that you received it, and in its original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.